This policy was last updated on 3rd December 2015
How to contact us
Web Intelligent Marketing Ltd
Tel: 00 44 (0) 1276 855 926
Please contact us using one of the contact methods above about issues relating to domain names between 9am and 5.30pm Monday to Friday excluding bank holidays. Outside of those times we recommend you email firstname.lastname@example.org.
We aim to respond to your contact within 1 business day and aim to resolve any issues you have within 1 business day.
To register a domain name
Please send an email to email@example.com with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 2 hours with further instructions and with details of how to pay.
Reporting abuse and complaints
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at firstname.lastname@example.org with as much detail about the abuse. We will investigate your complaint as soon as possible.
If you wish to make a complaint about a service you have received,please submit an email to us at email@example.com including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 1 business day.
If you are not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here http://www.nominet.uk/resources/complaints
Nominet's Terms and Conditions
When registering a domain name with us you agree also to Nominet's domain name registration Terms and Conditions: http://www.nominet.org.uk/go/terms
Domain name charges and other information
Domain names registered with Nominet (the .UK registry) are £5.00 + VAT per annum.
Registrations are made initially for a minimum of a 2 year term.
You will need to make payment in advance by bank transfer (details provided when you submit a domain). If a domain name cannot be registered you will be fully refunded within 3 days.
We imposes no termination charges.
Renewing domain names
All domains are renewed on an annual basis, we will send out reminder emails 30 days and 10 days before expiry. We will send the emails to the email address on the account, it is the registrant's responsibility to make sure their contact details are up to date. Web Intelligent Marketing Ltd takes no responsibility if your domain renewal fails due to your contact details being incorrect.
If you do not wish to renew a domain please make sure you contact us a minimum of 10 days before your domain expires by emailing us at firstname.lastname@example.org
All domains will be auto renewed 7 days in advance of the domain name expiring and will be billed 30 days in advance.
Expiring domain names
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.
After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Web Intelligent Marketing Ltd will not guarantee the renewal of a domain name.
In renewing this domain(s) you are agreeing to the registrars and the registries terms and conditions as can be found at http://www.nominet.org.uk/go/terms
Web Design in Surrey
Not just web design and not just in Surrey
We develop too, from the ground up, but with the number of websites we have done it is likely we have done something similar to what you want.
So we won't reinvent the wheel for the sake of it.
Need an online shop?
We have ecommerce websites under our belt, for customers in the UK and abroad.
Call us: 01276 855 926
Latest Web Project
“We at Impact Oil and Gas have been working with Bill and the team at Web Intelligent Marketing Ltd for 4 years now. Together we have designed a number of versions of our website and brochures. They have been proactive in their approach, constantly suggesting new ideas and improvements to site functionality, work is consistently delivered within agreed timelines and we would be happy to recommend their services”
Steve Ilett – Founder, Impact Oil and Gas.